Welcome to Customer Service at Spicy Horse Games

While we do strive to answer all tickets as quickly as possible, wait times for responses can be up to 8 hours (or more), depending on what part of the world you're in and the complexity of your question or problem.

We STRONGLY SUGGEST you read our FAQ about frequently encountered problems before submitting a ticket. Some common issues are also linked to below. Answers for common problems are provided and you might quickly find the answer you're looking for.


Payment issues
Missing Gold

Wiki Pages for The Gate
Help, I'm on Android and all my stuff is gone
Why can't I evolve?
Error 5 (and other mysterious "error" messages)
What's my Tourney Rank?
Best way to get free rare cards
How do I change my TGxxxxx name?
Where are my Raid Boss rewards?
Can I link mobile and web versions of the game?
I think the drop rates are broken :(

If you would still like to submit a ticket:
Click the 'Tickets...Submit New' link at the top of the page to submit a bug, request, or suggestion.


Spicy Horse Games

FlightTribe November 14, 2013 General Support / FAQs

FlightTribe May 29, 2014 The Gate Patch Notes / Patch Notes

Spicy Mod March 19, 2014 The Gate FAQ / FAQs (click here)