If you would like to submit a Support Ticket:
Click the 'Tickets...Submit New' link at the top of the page to submit a bug, request, or suggestion.
But before you do that... We STRONGLY SUGGEST you read our FAQ about frequently encountered problems. Answers for common problems are provided and you might quickly find the answer you're looking for. Check the FAQ box on the right-hand side of this page.
While we do strive to answer all tickets as quickly as possible, wait times for responses can be up to 8 hours (or more), depending on what part of the world you're in and the complexity of your question or problem. We maintain a small (3 person) support team with people in Shanghai and Florida. Please keep this in mind when submitting a ticket. Thank you.